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ASA Code of Ethics

At Japanese Motor Works, our mission is to give top-quality car care! To achieve this goal, we are proud members of the ASA (Automotive Service Association) and adhere to the ASA Code of Ethics.

 

ASA’s Code of Ethics

The owners and managers of automotive service businesses that belong to the Automotive Service Association (ASA) agree to adhere to a Code of Ethics. ASA’s Code of Ethics is the automotive service industry’s standard for professional business practices.

  • To perform high-quality repair service at a fair and just price.
  • To use only proven merchandise of high quality distributed by reputable firms.
  • To employ the best skilled technicians obtainable.
  • To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
  • To have a sense of personal obligation to each customer.
  • To promote good will between the motorist and members of the association.
  • To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.
  • To offer the customer a price estimate for work to be performed.
  • To furnish or post copies of any warranties covering parts or services.
  • To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
  • To notify the customer if appointments or completion promises cannot be kept.
  • To maintain customer service records for one year or more.
  • To exercise reasonable care for the customer’s property while in our possession.
  • To maintain a system for fair settlement of customer’s complaints.
  • To cooperate with established consumer complaint mediation activities.
  • To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.
  • To uphold the integrity of all members of the Automotive Service Association.

All of our automotive technicians at ASE-certified car repair specialists. In addition, each of our automotive technicians boast more than 25 years experience in auto repairs and have extensive training.

Besides ASA, We are the only car repair shop in the Athens , Ga. area that is A-1 rated by the Better Business Bureau. We are also members of the Athens Chamber of Commerce and BNI of Athens.

For your convenience we offer:
Free shuttle Service
Online appointment scheduling.
Our hours of business are 8 a.m. to 5:30 p.m., Monday thru Friday and Saturday by appointment.

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